FAQ

What can I find in the store?

Explore Reduce water bottles, everyday tumblers, travel coffee mugs, kids' drinkware, cocktail cups and replacement accessories. Compare each listing's capacity, dimensions, colors and lid or straw features.

Will a replacement lid fit my cup?

Match the accessory's listed model and size to your cup rather than judging by its appearance alone. If compatibility is unclear, visit Contact Us and tell us the model and capacity.

Where do you ship, and what does it cost?

Eligible Canadian addresses are served. Shipping choices and charges appear at checkout. The Shipping Policy explains delivery details.

How long should I allow?

Normal processing is 1–2 business days after successful payment authorization, followed by estimated transit of 4–6 business days after dispatch. Weekends and applicable holidays are excluded. Tracking is shared when available; include the order and tracking numbers if you need help with a delayed or missing parcel.

Can I return a color I no longer want?

Yes. Non-defective returns, including a change of mind or wrong option selection, and exchanges are accepted. Request assistance within 30 calendar days after delivery. Non-defective merchandise must be new, unused and in its original condition with original packaging and included parts.

What if my cup is damaged or a part is missing?

Problem items also qualify for review and need not be free of the reported defect or damage. Retain packaging and provide photos or video with your order number and checkout email. Exchanges or replacements depend on approval and stock.

How do I mail a return?

Contact us for approval and the confirmed return address before posting the parcel. A free prepaid return label is included in the package; ask for assistance if it is lost or missing. Eligible returns have no label charge, corresponding return postage or restocking fee. Follow the complete Refund Policy.

When is a refund sent?

We process and initiate an approved refund to the original payment method within 10 days after approval. The bank or payment provider may take longer to show the credit.

How can I pay?

Card payment is available in checkout. The store uses USD; review the final currency and total before authorization. Your issuer may charge for currency conversion. See the Payment Policy.

Where can I get support or make privacy choices?

Use Contact Us for assistance. Our Privacy Policy explains information requests and cookie choices. Do not send full card numbers, passwords or verification codes.