Shipping Policy

Review the delivery details when choosing a tumbler, bottle or replacement accessory from our store.

Delivery destinations and charges

We currently serve eligible Canadian addresses. Available services and shipping charges are displayed at checkout for your address and order. If no service is available, contact us before ordering. Free outbound shipping is not promised unless it is displayed for your purchase.

Preparation and transit

After successful payment authorization, normal order processing takes 1–2 business days. Once dispatched, estimated transit is 4–6 business days. These are separate periods; weekends and applicable public holidays are excluded. These estimates do not guarantee arrival on a particular date.

Address and tracking

Check your street address, unit number, postal code and checkout email before ordering. Request corrections promptly; changes may be unavailable once dispatch is underway. Tracking details are shared when available, and the first carrier scan may appear after dispatch.

A parcel that needs attention

Weather, holiday demand, remote destinations and carrier investigations can extend delivery. For stalled tracking, a lost parcel or a delivery scan without receipt, email tekufuraw98@gmail.com with your order number, checkout email and tracking number. Check safe delivery locations and with other household members as well.

If an item or parcel arrives damaged, keep the packaging and send photographs to help us investigate. See our Refund Policy for return and exchange assistance. Applicable consumer rights remain unaffected.