Refund Policy

We accept returns of defective and non-defective merchandise, and we accept exchanges. Request a return or exchange within 30 calendar days after delivery. This is the request deadline, not a requirement that the parcel arrive back within that period.

Changing your mind or choosing another option

Returns are limited to new merchandise. Non-defective products returned because of a change of mind, personal preference or an incorrect option selection must be new, unused and in their original condition, with original packaging and included parts and accessories. Do not use a cup before requesting a change-of-mind return.

Faulty, damaged or incorrect products

We also assist with items that are broken, defective, incorrect, incomplete or materially different from their description. A problem item does not have to be undamaged or free of the reported defect to qualify for assistance. Retain the packaging and relevant parts and, where possible, show the issue in photographs or video.

Obtain approval before mailing

Email tekufuraw98@gmail.com with your order number, checkout email, the item and reason for your request. Include photos or video for a product problem. Wait for review and approval before sending a parcel. We will confirm the precise return address and instructions; the general correspondence address is not automatically a return destination.

Prepaid return postage

Returns are sent by mail. A free prepaid return label is included in your package. After approval, use that label with the confirmed instructions for an eligible return. You do not pay for the label or the corresponding return postage. If the label is missing or lost, contact us for help. The enclosed label does not remove the need for approval. No restocking fee is charged.

Exchanges and refunds

Exchanges and replacements depend on review and actual stock availability. If your preferred model or color is unavailable, we will discuss an available resolution.

Following refund approval, we process and initiate the refund to the original payment method within 10 days. Your bank, issuer or payment provider may need additional time to post the credit; this is not a promise that funds will appear by the tenth day. Any original shipping charge is assessed under the order terms and applicable law. Free return postage is not a blanket promise of free outbound delivery.

This policy does not exclude rights that applicable consumer law makes non-excludable.